FAQs
ABOUT THE COMMUNITY
1. What is the United Concordia Dental: Beyond The Chair Community?
It is an online customer insights platform that allows United Concordia Dental to gather feedback, innovate and conduct research amongst their consumers, clients, and producers. As a community member you will be able to innovate, interact with and learn from others just like you. Join others in sharing feedback that will not only help United Concordia Dental to understand you as one of their customers, but also influence critical business strategy decisions for United Concordia Dental. Make a real impact on the future products and solutions from United Concordia Dental!
2. What is the relationship between United Concordia Dental and icanmakeitbetter?
United Concordia Dental has partnered with icanmakeitbetter to create the United Concordia Dental: Beyond The Chair Community. This community is managed by icanmakeitbetter on behalf of United Concordia Dental.
3. Who is reading and listening to this feedback?
Feedback posted on The United Concordia Dental: Beyond The Chair Community goes directly to United Concordia Dental stakeholders. With the help of icanmakeitbetter, United Concordia Dental is truly listening to each and every idea, survey and focus group response!
4. Why should customers participate?
For current and potential customers – member feedback on this platform will go directly to United Concordia Dental and help affect the future of the products and services they offer their customers. This is your chance to be heard and affect the future of the products and services available to you! As a community member you will also be able to innovate, interact with and learn from others just like you. Membership in the community will allow you to stay up-to-date on the latest news and trends in the industry and at United Concordia Dental.
PARTICIPATION
5. How do customers participate?
Qualified users simply go online to visit The United Concordia Dental: Beyond The Chair Community, https://unitedconcordia.icanmakeitbetter.com/, then click Sign In to create an account. Creating an account is easy. Simply enter a Username, Email Address and Password and you are part of the community! NOTE: Not everyone will qualify and not everyone will be invited to all activities or areas of the community.
Once users have created an account, they may post ideas, participate in surveys and join public and private discussions/focus groups. Simply, check out your “To Do” list on the community homepage to see what is available to you.
From time to time, United Concordia Dental may invite specific users to participate in product development, innovation and research sessions based upon your community activity, survey responses and user profile information. These invites will come via email from unitedconcordia@icanmakeitbetter.com and include a link directly to the specific activity. Typically, you will have about a week to participate in the activities you are invited to, though sometimes they may be available for shorter or longer periods of time.
You will not be able to see how others responded to activities. However, there will be some activities that allow members to see how others answered so stay tuned for those!
6. Are there any minimum requirements to maintain membership?
No, there are no minimum requirements and community membership is free! Please participate as much as you can. Any feedback you provide is valuable to us and the more you participate, the more opportunities you will have to learn from others in your industry and United Concordia Dental. You will also get the chance to participate in activities where you can earn incentives!
7. How do I chat with other community members?
Stay connected with other community members by participating in the ideation sessions which are conveniently located on the community homepage. The topics of these sessions change from time to time, but by joining the current sessions you can check out what others are talking about, post your comments, ideas and even vote on what others have to say.
8. How do I post to an idea session?
To join the conversation, simply follow these steps:
1. Enter in your idea into the idea session search field and click go. You will be shown a list of ideas that match your search terms.
2. If you want to move ahead with creating a new idea, then click Create new idea.
3. You will then be able to edit your idea name, add in an idea description, select a category (if this option is available) and insert desired tags.
4. Once your idea form has been completed, then click Create
• Besides adding an idea, you can also contribute to an ideation session by commenting on, voting for or following ideas. There is no limit to the number of ideas you can vote or comment on.
• You will be alerted to any ideas that you contribute to (create, comment, vote or follow) that have any change (new comment, vote or status change) over the past week. Alerts go out every Monday morning.
9. What kinds of activities should I expect?
There are a wide variety of activities you may be asked to participate in. These will be anything from surveys, quick-polls, ideation sessions, live chats, journals and other interesting activities which will gather your feedback and opinions on products, communications and services. Also, stay on the lookout for the weekly engagement activity which will cover topics such as industry trends, workflow improvement, increasing efficiency, and United Concordia Dental news.
MY PROFILE & IP
10. Who can see my profile information?
Only the United Concordia Dental: Beyond The Chair Community Team can view the content included in your Profile. Other community members only see your username and avatar picture.
11. Who owns the Intellectual Property?
United Concordia Dental owns the right to the intellectual property. icanmakeitbetter assigns all IP to United Concordia Dental, the “business user.” Everyone who joins the community must agree to the community Terms & Conditions with a manual opt-in. They can be referenced here https://app.icanmakeitbetter.com/terms-and-conditions.
INCENTIVES & SUPPORT
12. How can I get incentives?
This community often offers incentives for private (and sometimes public) surveys and focus groups. Incentives are typically distributed as giveaway contests or on a pay-per-feedback basis – e.g., complete a survey, get a gift card. If an incentive is offered for a given survey or focus group, the amount and method of distribution will be clearly stated in the invite email, or at the start of the survey. If no incentive is mentioned, then none is offered.
What is Tangocard.com?
icmib partners with Tangocard.com, a third-party e-gift card rewards company, and integrated its services directly to the platform in order to offer a seamless and respondent-friendly experience (while also being very efficient to administer and track). Respondents can earn points and convert those points into a wide selection of gift cards, including Amazon gift cards.
How much is a point worth?
100 points is equal to $1. Respondents must have a minimum balance of 100 points in order to redeem a gift card.
PLEASE NOTE: Incentives are sent manually, after reviewing the quality and validity of responses. This means that incentives are distributed via email and will typically be sent within two weeks of the day the survey/focus group closes. Incentives are NOT sent at the moment of survey completion. Thanks in advance for your patience.
13. How do I request help or get support?
If you have any questions about the community or need assistance with anything, you can contact unitedconcordia@icanmakeitbetter.com at any time. Don’t hesitate to reach out for help or with any questions. That is what we are here for!
Community Do’s & Don’ts
DO’S
• DO interact with other community members whenever possible
• DO share your honest feedback and opinions
• DO keep an eye out for activity invites from unitedconcorida@icanmakeitbetter.com
• DO check your To Do list on the community homepage to see what activities are available to you
• DO login once every week to check out what’s new on the homepage, what activities are happening and what other members are saying
• DO contact unitedconcorida@icanmakeitbetter.com with any questions
DON’TS
• DON’T miss activity closing dates to make sure you get your feedback in on time
• DON’T leave your survey or activity incomplete
• DON’T share your activity invites with anyone else, as they are specific to you only
• DON’T forget to complete your profile and keep it up to date as your information changes – this is essential to making sure you are invited to activities most appropriate to you